Frequently Asked Questions
Everything you need to know about shopping with TIRELLI.
What is the TIRELLI design philosophy?
At TIRELLI, we focus on sophisticated, high-quality garments that prioritize comfort and longevity. Our designs are characterized by minimalist aesthetics and premium fabrications suitable for the modern woman.
How do I determine my correct size?
We provide a detailed Size Guide on every product page. Since our silhouettes often feature relaxed or oversized fits, we recommend checking the specific garment measurements to ensure your preferred look.
What is your return policy?
We offer returns on full-priced items within 14 days of delivery for a refund or store credit. Items must be in original condition with all tags attached. Please note that final sale items cannot be returned unless faulty.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within Australia. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number as soon as your order is dispatched.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options including Afterpay and Klarna for eligible customers.
How should I care for my TIRELLI garments?
To maintain the integrity of our fabrics, we recommend following the specific care instructions on the internal garment label. Most of our pieces benefit from a cold hand wash or a delicate machine cycle and air drying in the shade.